actiTIME is not available

Error: This site cannot be reached.

After an upgrade of other software on the computer where actiTIME is installed (mostly after operation system upgrades), actiTIME may be not available. The browser cannot access the application. The reason is that actiTIME fails to start automatically after Windows startup. If so, perform following steps to fix the problem.

1. Start actiTIME manually by clicking on 'Start actiTIME' icon on your desktop. After starting actiTIME, try to log in again.
2. Repair actiTIME if it is still not available.

   Launch the actiTIME Auto installation package installer, choose the "Repair / Reconfigure" option and follow the instructions provided in the installer interface. It will find and fix possible problems.

   

   The repair procedure is required when:

   • actiTIME database has been restored from the previous version;
   • actiTIME should be configured to be available at another address and / or port;
   • actiTIME does not start;
   • any installation files were accidentally deleted.

   You will need local administrator privileges to repair actiTIME installation.

3. Install actiTIME if the Repair / Reconfigure option does not appear.

   Please note that if you proceed this way, you will need to find your database where your old actiTIME data are stored and connect to it during the installation process. To do that, select the 'Copy data from the existing database' option and specify the path to the old database.

   

   If you have been using a MS Access database, you can find it in C:\Program Files (x86)\actiTIME\database or C:\Program Files\actiTIME\database folder.

   If you have been using a MySQL database, you can find its URL in the 'actitime.config' file in C:\Program Files (x86)\actiTIME or C:\Program Files\actiTIME folder.

Not all elements of actiTIME interfaces are displayed or work properly

If some interface elements in your actiTIME are not displayed correctly or don’t work properly, make sure that you are using a supported browser. The supported browsers are: recent versions of Internet Explorer 11, Mozilla Firefox, Google Chrome, Edge, Safari. Correct operation of actiTIME is not guaranteed in other browsers.

I accidentally deleted customers, projects, or tasks. Is it possible to restore them?

In actiTIME versions starting from 2017, customers, projects and tasks are not deleted permanently. Instead, they are moved to special backup tables, so it is possible to restore them.

The following backup tables store the data of deleted customers, projects and tasks:

• customer_backup
• user_project_backup
• task_backup
• tt_record_backup
• user_task_comment_backup
• project_backup

Run SQL scripts to restore the missing data from the backup tables.

If you have already re-created deleted tasks you would just need to add missing time entries and comments to 'tt_record' and 'user_task_comment' tables. You would also need to update 'tt_revision'.

Example of a script for adding a time entry from the backup table:

insert into tt_revision (user_id, task_id, record_date, revision) values (1, 81, '2017-06-05', next_revision()) on duplicate key update revision=next_revision();

insert into tt_record (user_id, task_id, record_date, actuals) values (1, 81, '2017-06-05', 480);

Example of a script for adding a time-track comment:

insert into tt_revision (user_id, task_id, record_date, values (1, 81, '2017-06-05', next_revision()) on duplicate key update revision=next_revision();

insert into user_task_comment (user_id, task_id, comment_date, comments) values (1, 81, '2017-06-05', 'comment');

Example of a script for restoring missing tasks:

insert into task (id, customer_id, project_id, create_timestamp, completion_date, name, name_lower, description, deadline_date, billing_type_id, budget, parent_id) values (...);

update task_revision< set revision=next_revision() where id=...;

actiTIME is not available

1. This site cannot be reached. Make sure that Tomcat is running. If not, start it.
2. The requested resource is not available.Make sure that you are using the right link to access your actiTIME. Folder and file names in the path are case-sensitive. For example, http:// 192.168.103.72:8080/actitime and http://192.168.103.72:8080/actiTIME are different links; the first is valid.
3. Failed to load actiTIME database configuration file.The database configuration file is actitime/WEB-INF/classes/com/actimind/actitime/AT.properties. Start MySQL setup script to configure the database:

   If you’re using actiTIME with a MS Access database, launch one of the following scripts without parameters:

   • setup_access_vista.vbs if you are using Windows Vista
   • setup_access_win7.vbs if you are using Windows 7, 8, 8.1 or 10
   • setup_access.vbs otherwise

   If you’re using actiTIME with a MySQL database server, launch one of the following scripts.

   • setup_admin.vbs/setup_mysql_vista.vbs if you are using Windows Vista
   • setup_admin.vbs/setup_mysql_win7.vbs if you are using Windows 7, 8, 8.1 or 10
   • setup.vbs/setup_mysql.vbs otherwise

Not all elements of actiTIME interfaces are displayed or work properly

If some interface elements in your actiTIME are not displayed correctly or don’t work properly, please check the following.

• Make sure that you are using a supported browser to access actiTIME from the local machine. Internet Explorer and Chrome are supported; correct operation of actiTIME is not guaranteed in other browsers.
• Make sure that you are using a compatible Java version (1.8).

To find out what Java version your actiTIME is using, proceed as follows.

Open Help & Support menu and select ‘About actiTIME’.

Select ‘System Info’ tab of the dialog box and check your Java version:

If it is older than Java 1.8, upgrade it.

I accidentally deleted customers, projects, or tasks. Is it possible to restore them?

In actiTIME versions starting from 2017, customers, projects and tasks are not deleted permanently. Instead, they are moved to special backup tables, so it is possible to restore them.

The following backup tables store the data of deleted customers, projects and tasks:

• customer_backup
• user_project_backup
• task_backup
• tt_record_backup
• user_task_comment_backup
• project_backup

Run SQL scripts to restore the missing data from the backup tables.

If you have already re-created deleted tasks you would just need to add missing time entries and comments to 'tt_record' and 'user_task_comment' tables. You would also need to update 'tt_revision'.

Example of a script for adding a time entry from the backup table:

insert into tt_revision (user_id, task_id, record_date, revision) values (1, 81, '2017-06-05', next_revision()) on duplicate key update revision=next_revision();

insert into tt_record (user_id, task_id, record_date, actuals) values (1, 81, '2017-06-05', 480);

Example of a script for adding a time-track comment:

insert into tt_revision (user_id, task_id, record_date, values (1, 81, '2017-06-05', next_revision()) on duplicate key update revision=next_revision();

insert into user_task_comment (user_id, task_id, comment_date, comments) values (1, 81, '2017-06-05', 'comment');

Example of a script for restoring missing tasks:

insert into task (id, customer_id, project_id, create_timestamp, completion_date, name, name_lower, description, deadline_date, billing_type_id, budget, parent_id) values (...);

update task_revision< set revision=next_revision() where id=...;

actiTIME is not available

1. This site cannot be reached. Make sure that Tomcat is running. If not, start it.
2. The requested resource is not available. Make sure that you are using the right link to access your actiTIME. Folder and file names in the path are case-sensitive. For example, http://192.168.103.72:8080/actitime and http://192.168.103.72:8080/actiTIME are different links; the first is valid.
3. Failed to load actiTIME database configuration file. The database configuration file is actitime/WEB-INF/classes/com/actimind/actitime/AT.properties. Start MySQL setup script to configure the database:

   setup_mysql.sh

Not all elements of actiTIME interfaces are displayed or work properly

If some interface elements in your actiTIME are not displayed correctly or don’t work properly, please check the following.

• Make sure that you are using a supported browser to access actiTIME from the local machine. Internet Explorer and Chrome are supported; correct operation of actiTIME is not guaranteed in other browsers.
• Make sure that you are using a compatible Java version (1.8).

To find out what Java version your actiTIME is using, proceed as follows.

Open Help & Support menu and select ‘About actiTIME’.

Select ‘System Info’ tab of the dialog box and check your Java version:

I accidentally deleted customers, projects, or tasks. Is it possible to restore them?

In the new actiTIME versions (starting from 2017), customers, projects and tasks are not deleted permanently. Instead, they are moved to special backup tables, so it is possible to restore them.

The following backup tables store the data of deleted customers, projects and tasks:

• customer_backup
• user_project_backup
• task_backup
• tt_record_backup
• user_task_comment_backup
• project_backup

Run SQL scripts to restore the missing data from the backup tables.

If you have already re-created deleted tasks you would just need to add missing time entries and comments to 'tt_record' and 'user_task_comment' tables. You would also need to update 'tt_revision'.

Example of a script for adding a time entry from the backup table:

insert into tt_revision (user_id, task_id, record_date, revision) values (1, 81, '2017-06-05', next_revision()) on duplicate key update revision=next_revision();

insert into tt_record (user_id, task_id, record_date, actuals) values (1, 81, '2017-06-05', 480);

Example of a script for adding a time-track comment:

insert into tt_revision (user_id, task_id, record_date, values (1, 81, '2017-06-05', next_revision()) on duplicate key update revision=next_revision();

insert into user_task_comment (user_id, task_id, comment_date, comments) values (1, 81, '2017-06-05', 'comment');

Example of a script for restoring missing tasks:

insert into task (id, customer_id, project_id, create_timestamp, completion_date, name, name_lower, description, deadline_date, billing_type_id, budget, parent_id) values (...);

update task_revision< set revision=next_revision() where id=...;